Privacy policy

Privacy Policy for Moch Audio LLC

Last Updated: October 14, 2025

Your privacy is important to us. This Privacy Policy explains how Moch Audio LLC ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from www.mochaudio.com (the "Site").

1. What Information We Collect

When you visit the Site, we automatically collect certain information about your device (like your web browser and IP address).

When you make a purchase or attempt to make a purchase, we collect the information you give us, including:

  • Contact Information: Your name, billing address, shipping address, email address, and phone number.

  • Payment Information: Your credit card details (which are securely processed by our payment provider, Shopify).

  • Order Information: Details about the products you purchased.

We refer to this as your "Personal Information."

2. How We Use Your Personal Information

We use the Personal Information we collect to:

  • Fulfill Your Order: Process your payment, arrange for shipping, and send you order confirmations and invoices.

  • Communicate With You: Provide customer support and respond to your questions.

  • Marketing (With Your Permission): Send you occasional emails about new products, special offers, or company news (you can unsubscribe at any time).

  • Screen for Risk: We use device information to help us screen for potential risk and fraud.

3. How We Share Your Personal Information

We do not sell your Personal Information. We only share it with essential third parties to help us run our business and serve you.

  • Shopify: Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Shipping Carriers: We will share your name and shipping address with carriers (like UPS or FedEx) to get your speakers to you.

We may also share information to comply with a legal obligation, such as responding to a subpoena or court order.

4. Data Security

We take reasonable precautions to protect your information. Your payment information is encrypted using secure socket layer technology (SSL). However, please remember that no method of transmission over the Internet is 100% secure.

5. Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.

6. Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.